Privacy Policy

1. Who we are

Lewis Brothers Roofing and Plastering is a roofing and plastering contractor based in Llangefni, Isle of Anglesey.

2. Information we collect

The personal information we collect depends on how you interact with us. It may include:

• your name;
• your email address;
• your telephone number;
• your property address, location or postcode;
• details of the roofing, plastering or rendering work you are enquiring about;
• photographs, measurements or other information you choose to send us about a property or project;
• correspondence between you and Lewis Brothers, including emails, messages and quotation discussions;
• information connected with work we carry out for you, including quotation, invoicing and payment records; and
• limited technical information generated when you use the website, such as browser information, server logs, IP address and cookie preferences where applicable.

Please avoid sending information that is not relevant to your enquiry or project.

3. How we use your information

We may use personal information to:

• respond to enquiries;
• arrange visits or discuss work at your property;
• prepare and provide quotations;
• provide roofing, plastering and related services;
• communicate with you before, during and after a job;
• manage appointments, projects and customer records;
• issue invoices and maintain financial records;
• deal with guarantees, aftercare, complaints or customer service matters;
• protect the website from spam, misuse and security threats;
• understand and improve how the website performs, where you have agreed to optional analytics; and
• meet legal, tax, accounting or regulatory obligations.

4. Our lawful bases for using personal information

Under UK data protection law, we need a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

5. Website enquiry forms

When you submit an enquiry form through this website, the information entered into the form is transmitted using Web3Forms, which provides the form-processing service used by the website.

This may include your name, email address, telephone number, property location, selected service and the message you submit.

Web3Forms processes form submissions in accordance with its own service terms and privacy arrangements. You can find more information on the Web3Forms privacy page .

6. Who we may share your information with

We do not sell your personal information.

Where necessary, information may be shared with:

• website hosting and technical service providers;
• Web3Forms for processing website enquiries;
• email, telephone and communications service providers;
• tradespeople, subcontractors or suppliers where reasonably necessary to assess or complete your project;
• accountants, insurers, professional advisers or other business-support providers;
• payment or banking providers where relevant; and
• public authorities, regulators, courts or law enforcement bodies where disclosure is required by law.

We only share information where there is a legitimate reason to do so and only to the extent reasonably necessary.

7. International data transfers

Some technology or service providers used by the website may process information outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

8. How long we keep your information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected.

The appropriate retention period depends on the type of information and may include:

• the time needed to deal with an enquiry or quotation;
• the duration of a customer project and any reasonable aftercare period;
• guarantee or warranty requirements;
• the time needed to establish, exercise or defend legal claims; and
• periods required for accounting, tax or other legal obligations.

Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.

9. Marketing communications

We will not use a general quotation or service enquiry as automatic permission to send unrelated marketing. Where consent is required for electronic marketing, we will request it separately. You can ask us to stop marketing communications at any time.

10. Cookies and similar technologies

This website uses cookies and similar browser technologies for functions such as remembering your cookie preferences.

For full information about the technologies used and how to control them, please read our Cookie Policy .

11. Links to other websites

Our website may link to third-party websites or services such as Google, Facebook and WhatsApp. Those websites are responsible for their own privacy practices. We recommend reviewing their privacy information when you use those services.

12. Keeping information secure

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, alteration, disclosure or misuse. No internet-based system can be guaranteed to be completely secure, but we take reasonable steps to reduce the risks.

13. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• ask for access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete personal information in certain circumstances;
• ask us to restrict how information is used in certain circumstances;
• object to certain uses of your information;
• request data portability where applicable; and
• withdraw consent where processing is based on consent.

Some rights depend on the circumstances and are not absolute. To make a request, contact us using the details below.

14. Children's information

This website and our services are not directed at children, and we do not intentionally collect personal information from children through the website.

15. Changes to this policy

We may update this privacy policy where our services, website or legal obligations change. The latest version will be published on this page together with its updated date.